We automatically direct you to shop in your local currency based on your location. If that's not right for any reason, you can switch currencies manually using the currency switcher at any time.

Only one discount code can be applied per order, and codes can't be added retroactively to an order that's already been placed. Codes for active flash sales apply automatically at checkout.

You can cancel or amend your order any time before it's picked and packed for dispatch — contact Customer Care as soon as possible after ordering. Orders for sale or "Last Chance" items can't be cancelled once placed. Once an order has been dispatched, we're unable to cancel or change it — you're welcome to use our returns process once it arrives.

Address changes can only be made before your order is picked, packed and dispatched. Contact Customer Care as soon as possible if you need to update your address.

Studio Lexi ships from two locations: our Australian Head Office and our United States warehouse. You'll see which location your item ships from on the product page.

We dispatch orders the same business day or the next business day, depending on when you order and stock availability.

Australia: Standard shipping is free (2–10 business days). Express is $14.90 (1–3 business days).

United States: orders of $250 USD or more get free standard shipping (under that, standard is $6 USD). Express is $10 USD on orders under $250, or $8 USD once you're over that — express is a paid upgrade either way. If your item is in US stock, standard takes 4–6 business days and express 3–4 business days. If your item is only in Australian stock, it ships via our US facility first — same pricing, but standard takes 10–15 business days and express takes 1–3 business days. See "Why does my US order's tracking look different?" below.

Everywhere else: we ship with DHL Express, in your local currency, with cost and delivery time varying by country. A few examples:

• United Kingdom: free shipping over £250, otherwise £8 — 1–3 business days
• Canada: free shipping over $320 CAD, otherwise $10 CAD — 1–7 business days
• New Zealand: free shipping over $350 NZD, otherwise $20 NZD — 1–5 business days
• Germany, France, Netherlands, Belgium, Ireland, Spain, Italy: free shipping over €200, otherwise €10 — 2–5 business days
• Singapore: free shipping over $270 SGD, otherwise $10 SGD — 1–4 business days
• Japan: free shipping over ¥35,000, otherwise ¥1,750 — 2–5 business days
• Everywhere else: free shipping over $200 USD, otherwise $12 USD — Varies — shown at checkout

See our Shipping Policy for the full country-by-country list.

If your item was only in stock in Australia, it travels via our US facility before the final delivery leg to you. You won't receive a tracking number until it leaves that facility and enters the local US delivery network — this is expected, not a lost parcel.

This depends on where you're ordering from. For most countries, duties and taxes are already included in the price shown on our site — nothing extra to pay. For the US and Canada, duty is included but local sales tax is calculated and added at checkout. For Brazil, duties and taxes are calculated and required to be paid at checkout. For a smaller number of other countries, duties and taxes are calculated at checkout and you can choose to pay them upfront or on delivery. Whatever applies to your order is always shown clearly before you check out.

You'll receive an email with your tracking number once your order is dispatched. Australian orders are tracked via AusPost; US domestic orders via USPS or UPS; all other international orders via DHL Express.

No — we no longer offer exchanges. If you'd like a different size or style, place a new order and return your original item for a refund or store credit.

14 days from the date your order is delivered.

Unworn, unwashed, with all original tags attached, and free from makeup, deodorant, perfume or self-tan marks.

Full-price items can be refunded to your original payment method, or credited as store credit — store credit is sometimes offered with bonus value on top. Sale and discounted items (excluding "Last Chance") are eligible for store credit only — unless you've already placed a new order for a different size in the same style, in which case we'll refund the original item to your original payment method instead. "Last Chance" and final sale items aren't eligible for return under any circumstance, unless faulty.

Start your return through our returns portal — you'll also find it in our website footer and in your order confirmation email. You don't need to know or choose a return address; the portal handles routing for you.

A prepaid return label is available through our returns portal, with the fee deducted from your refund or credit. Costs by country:

• Australia: Charged at cost
• United States: $10 USD
• United Kingdom: £10
• Canada: $20 CAD
• New Zealand: $20 NZD
• Germany, France, Netherlands, Belgium, Ireland, Spain, Italy, Greece, rest of EU: €10
• Sweden: 100 SEK
• Norway: 100 NOK
• Denmark: 100 DKK
• Switzerland: Fr. 10
• Poland: 55 PLN
• Czech Republic: 300 CZK
• Singapore: $20 SGD
• Malaysia: 100 MYR
• Hong Kong: $100 HKD
• Korea (South): ₩20,000
• Japan: ¥2,000
• Taiwan: NT$400
• United Arab Emirates: 100 AED
• Saudi Arabia: 100 SAR
• Qatar: 100 QAR
• Israel: ₪40
• Mexico: $200 MXN
• Brazil: R$100
• Everywhere else: $10 USD

EU and UK customers exercising their statutory right of withdrawal pay a different flat rate — see our Return & Refund Policy.

We aim to process refunds and credit within 72 hours of your return arriving at our warehouse.

Once processed, please allow up to 10 business days for the funds to appear in your account, depending on your bank or card provider.

Start a return through our returns portal within 14 days of delivery and upload photos of the issue as part of that process. You can choose a replacement, a refund, or store credit — and we'll cover the return shipping cost.

Items purchased from a third-party stockist can't be returned to us directly — please contact the stockist you purchased from.

You have a separate legal right to cancel your order within 14 days of delivery, for any reason, in addition to our standard return policy. This includes a refund of your original delivery cost. See our Return & Refund Policy for full details.

Full-price orders are eligible for a refund or store credit the same as any other order; sale-item exclusions still apply. If you paid with a Buy Now, Pay Later provider, your refund or credit is applied through their standard process, and any remaining instalments are adjusted accordingly.

Each product page includes a size chart with measurements for that style. If you're between sizes, we generally recommend sizing up for a more relaxed fit — check the fit notes on the product page for style-specific guidance, or contact our Customer Care team for personalised sizing help.

Care instructions are included on the garment label and on each product page. As a general rule, we recommend cold hand-washing or gentle machine washing where indicated, and avoiding direct heat on delicate fabrics and embellishments.

Store credit is issued as a code by email and is valid for 3 years from the date of issue.

This is generally offered — choosing store credit instead of a cash refund often gets you bonus value on top (for example, a $100 refund becoming $110 in store credit). Any offer available on your return will be shown when you process it.

We accept major credit and debit cards, plus Buy Now, Pay Later options including Zip, Klarna and Afterpay. Exactly which payment methods are available depends on your country — you'll see the options that apply to you at checkout.

We're not able to offer price adjustments on items purchased before a sale or promotion began. We'd recommend keeping an eye on our newsletter and socials for upcoming sales if you're considering a purchase.

Yes, Studio Lexi is available through select stockists. See our Stockists page for the full list, or contact our Customer Care team for wholesale enquiries.

Our Customer Care team is available to help with anything not covered here — reach out any time.