Refund policy

Studio Lexi (Lexi Australia Pty Ltd)

This policy explains how returns, refunds and store credit work for orders placed at studiolexi.com, wherever in the world you're shopping from.

1. Return window

You have 14 days from the date your order is delivered to request a return.

Returns requested outside this window won't be accepted, except where the item is faulty, damaged, or incorrect (see Section 6).

2. Condition your item needs to be in

To be eligible for a return, items must be:

• Unworn and unwashed
• In original condition, with all garment tags still attached
• Free of makeup, deodorant, perfume or self-tan marks
• In their original packaging, where provided

Items that don't meet these conditions may be sent back to you at your cost, without a refund or credit issued.

3. What you get back, by item type

Item type	What's available
Full-price items	Refund to original payment method, or store credit (you may be offered bonus value for choosing credit — see Section 4)
Sale / discounted items	Store credit only. Exception: if you've already placed a new order for a different size in the same style, we'll refund the original sale item to your original payment method instead of issuing credit — see Section 3.1
"Last Chance" / final sale items	Not eligible for return, refund, exchange or credit, unless the item is faulty (Section 6)

We no longer offer exchanges. If you need a different size or style, please place a new order and return your original item under this policy.

3.1 Sale items — refund after repurchasing a different size

If you bought an item at a reduced price and it doesn't fit, you can place a new order for a different size first, then return the original sale item within the 14-day window. Once we've confirmed the new order, we'll refund the original item to your original payment method rather than issuing store credit.

4. Refunds and store credit

• Refunds are made to your original payment method. If you originally paid using a gift card or existing store credit, any refund will be issued as store credit.
• Store credit is valid for 3 years from the date of issue.
• Choosing store credit over a cash refund may get you bonus value — we regularly offer extra value (for example, a $100 refund becoming $110 in store credit) for customers who choose credit, though this isn't guaranteed on every order.
• We aim to process refunds and credit within 72 hours of your return arriving at our warehouse. Once processed, please allow up to 10 business days for the funds to appear back in your account, depending on your bank or card provider.
• If you paid using Afterpay, Klarna, Zip or another Buy Now, Pay Later service available in your country, your refund or credit will be applied in line with that provider's standard process, and any remaining instalments will be adjusted accordingly.
• Original shipping costs are not refunded. On a partial return from a multi-item order, refunds cover the returned item(s) only — the shipping charge for the original order is not refunded or adjusted.

5. Return shipping

Returns are handled through our online returns portal, linked in the footer of our website and in your order confirmation email.

• A prepaid return label is generated through the portal. The return shipping fee is deducted from your refund or credit — it varies by country and is shown in your local currency when you start your return. See our Shipping Policy for the current fee by country.
• You don't need to know or select a return address — the portal handles routing your return to the right place.
• Once your return is received and processed (we aim for 72 hours), your refund or credit will follow as set out in Section 4.

6. Faulty, damaged or incorrect items

If an item arrives faulty, damaged, or isn't what you ordered, please start a return through our returns portal within 14 days of delivery and upload photos of the issue as part of that process.

For faulty, damaged or incorrect items:

• Return shipping is free — this cost is on us, not you.
• You can choose a replacement, a refund, or store credit (bonus credit value may be available — see Section 4).

This is separate from a standard change-of-mind return, and the usual sale-item and final-sale exclusions in Section 3 don't apply to genuine faults.

7. Duties and taxes on returns

Import duties already paid at checkout are not refunded when you return an item, except where the law of your country requires otherwise. Sales tax works differently and is refunded — see below.

• In most markets, duty and tax are already included in the price you see on our website (you won't see them as a separate checkout charge) — in these cases, that amount is refunded automatically as part of the product price when your return is processed.
• In the United States and Canada, duty is included in the displayed price (and refunds with it as above). Local sales tax is calculated and added as a separate line at checkout — this is refunded along with your item when your return is processed, in line with standard sales tax practice.
• In Brazil, duties and taxes are calculated and required to be paid as a separate charge at checkout. This amount is not refundable on return.

8. Cancelling or changing an order

You can cancel or amend your order any time before it's picked and packed for dispatch. To request this, contact Customer Care as soon as possible after ordering — the sooner you reach out, the more likely we can catch it before it ships.

Once an order has been dispatched, it can no longer be cancelled or amended — please use the returns process instead once it arrives.

Orders for sale or "Last Chance" items cannot be cancelled once placed.

9. Returning items bought through a stockist

Items purchased from a third-party stockist rather than directly from studiolexi.com can't be returned to us directly. Please contact the stockist you purchased from for their returns process.

---

EU & UK Right of Withdrawal

If you're ordering from the European Union or the United Kingdom, you have a legal right to cancel your order and receive a full refund within 14 days of delivery, for any reason and without needing to justify your decision. This is a separate legal right, not the same as — and not limited by — our standard 14-day return window in Section 1 above, even though the two happen to run for the same length of time.

How this right works:

• Notice period: you must tell us you're withdrawing from your purchase within 14 days of receiving your order. You can do this by starting a return through our returns portal, or by contacting Customer Care directly.
• Sending the goods back: once you've told us you're withdrawing, you then have a further 14 days to send the item back to us.
• What's refunded: we'll refund the full price you paid for the item, plus the cost of standard delivery (if you paid for shipping). If you chose a more expensive delivery option than our standard option, we'll only refund the cost of standard delivery.
• Return shipping cost: you're responsible for the cost of returning the goods to us, and you're free to arrange this yourself rather than use our prepaid label if you prefer — contact Customer Care for our return address if you'd like to send the item back using your own courier. For EU and UK withdrawals specifically, we deduct a flat fee of $54 AUD from your refund, reflecting our direct return shipping cost. This is a different (higher) fee than the subsidised per-country rate referenced in Section 5, which applies to standard change-of-mind returns rather than statutory withdrawals.
• Timing: your refund will be issued within 14 days of the date you notify us of your withdrawal. We'll process it once the returned item is received back with us.
• Condition of goods: you're liable for any reduction in the value of the goods if it results from handling beyond what's reasonably needed to check the item's nature and features — in practice, the same "unworn, unwashed, tags attached" condition in Section 2 applies.

Exemptions: Studio Lexi doesn't sell made-to-order, personalised, or bespoke items, so no product category is currently exempt from this right — it applies to everything we sell to EU and UK customers.

Which right applies: where our standard policy above and this EU/UK right differ, the more generous term for you as the customer applies. In practice, since both run for 14 days from delivery, the main practical differences are: (1) the EU/UK right doesn't require any of the reasons or category restrictions in Section 3 — sale and Last Chance items can still be withdrawn from under this right, and (2) the EU/UK right includes a refund of standard delivery cost, which our standard policy does not.